Cancellation Policy

1. Introduction

This Cancellation Policy explains how cancellation requests are handled for customers, workers, and job seekers registered with 247HomeCare.

2. Customer Cancellation

A customer may request cancellation of a service requirement or registration by contacting 247HomeCare and providing the registered details and reason for cancellation.

3. Cancellation Before Service Arrangement

If a customer cancels the registration voluntarily before 247HomeCare arranges a suitable service, the registration fee will not automatically become refundable. Any refund request will be considered only in accordance with the Refund Policy published on the 247HomeCare website.

4. 12-Day Service Period

Customers who pay the ₹1,749 registration fee may request a refund if 247HomeCare is unable to arrange a suitable service within 12 days from the date of successful registration and payment.

In an eligible case, ₹739 will be deducted as a non-refundable processing and administrative charge, and the remaining ₹1,010 will be eligible for refund, subject to verification and the Refund Policy.

5. Cancellation After Service Arrangement

Where 247HomeCare has already arranged or introduced a suitable worker or service provider, cancellation by the customer will not normally entitle the customer to a refund of the registration fee.

6. Worker or Job-Seeker Cancellation

A worker or job seeker may request cancellation or withdrawal of their registration by contacting 247HomeCare. Cancellation does not guarantee refund of any registration or processing fee already paid.

7. False or Misleading Information

247HomeCare may cancel or suspend a registration without refund where false, fraudulent, misleading, incomplete, or materially incorrect information has been provided.

8. Misconduct or Safety Concerns

247HomeCare may cancel, suspend, or discontinue a registration or service where there are reasonable concerns relating to misconduct, harassment, abuse, fraud, illegal activity, safety, or violation of applicable terms and policies.

9. Worker Unavailability

If a selected worker becomes unavailable before or after an arrangement, 247HomeCare may make reasonable efforts to identify an alternative suitable worker, subject to availability, location, and customer requirements.

10. How to Request Cancellation

To request cancellation, email info@247homecare.in with your name, registered contact details, registration or payment information where applicable, and the reason for cancellation.

11. Contact Us

247HomeCare
By Lane 7, Chandan Nagar, Jorhat, Assam – 785001
Email: info@247homecare.in