Refund Policy

1. Introduction

This Refund Policy explains the circumstances under which payments made through 247HomeCare may be eligible for a refund. By making a payment through our website, you agree to this Refund Policy.

2. Customer Registration Fee and Refund

A customer looking for a home-care service who registers with 247HomeCare and pays the registration fee of ₹1,749 will be eligible to request a refund if 247HomeCare is unable to arrange a suitable service within 12 days from the date of successful registration and payment.

In such an eligible case, 247HomeCare will deduct ₹739 as a non-refundable processing and administrative charge. The remaining amount of ₹1,010 will be eligible for refund, subject to verification of the registration and payment details.

The approved refundable amount will be processed through the applicable payment method in due course. The time taken for the refund to reflect in the customer's account may depend on the bank, payment gateway, UPI provider, card issuer, or other payment service provider.

3. Duplicate or Incorrect Payments

If you are charged more than once for the same transaction, or an incorrect amount is charged due to a technical issue, please contact us. After verification, any eligible excess payment will be refunded.

4. Failed Transactions

If a payment fails but the amount is debited from your account, the amount may be automatically reversed by your bank or payment provider. If the amount is not reversed within the applicable banking period, please contact us with your payment details.

5. Service Availability

Registration with 247HomeCare does not guarantee immediate availability, placement, employment, hiring, or successful matching of a customer with a worker. Availability may depend on location, requirements, worker availability, verification, and other operational factors.

6. Approved Refunds

Where a refund is approved by 247HomeCare, it will normally be processed to the original payment method. The time required for the amount to appear may depend on the bank, card issuer, UPI provider, or payment gateway.

7. Requesting a Refund

To request review of a payment or refund, email us at info@247homecare.in with your name, registered contact details, transaction/payment ID, payment date, and reason for the request.

8. Contact Us

247HomeCare
By Lane 7, Chandan Nagar, Jorhat, Assam – 785001
Email: info@247homecare.in